Return Policy

At Dhaka Halal Foods, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

1. Eligibility for Returns

• Food Products: Due to health and safety regulations, we do not accept returns on food products once they have been purchased. Please inspect your food items upon receipt and contact us immediately if you find any issues with your order.
• Electronics Items: Returns for electronics items are accepted within 30 days from the date of purchase. Items must be in their original packaging and in a resellable condition. Returns for electronics will be processed only if the product is defective or damaged upon arrival.
• SIM-Free Mobiles and Calling Cards: Returns are accepted within 30 days of purchase for SIM-free mobiles and calling cards, provided that the products are unused, in their original packaging, and in a resellable condition.

2. How to Return a Product

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@dhakahalalfood.jp or call us at [Your Phone Number] to request a return authorization. Please include your order number, a description of the issue, and the item(s) you wish to return.
2. Pack the Item: Carefully pack the item(s) in the original packaging to ensure they are protected during transit.
3. Return Shipping: We will provide you with instructions on how to return the item(s). You are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds

• Food Products: Refunds are not provided for food products.
• Electronics Items, SIM-Free Mobiles, and Calling Cards: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your account after processing.

4. Exchanges

We do not offer exchanges for food products. For electronics items, SIM-free mobiles, and calling cards, if you wish to exchange a product, please follow the return process and place a new order for the desired item.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or used food products
• Items that are damaged due to misuse or mishandling
• Items purchased more than 30 days ago

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@dhakahalalfood.jp or [Your Phone Number]. We will arrange for a return, replacement, or refund as appropriate.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us:

Dhaka Halal Foods
Email: info@dhakahalalfood.jp

We appreciate your business and are committed to ensuring your satisfaction.